Client Testimonials

"PVA provided a professional and capable group of people to work with us. Their training program was effective and comprehensive and while on site they provided excellent coaching to the Directors, Front Line Managers and especially to the Program Coordinators tasked with sustaining the program following its introduction. PVA provided a sound and proven methodology and a tool kit to enable our organization to increase efficiency and reduce costs. They helped us to develop measures based on our unique situation and to implement the necessary tracking and reporting devices. The principle of “active supervision” promoted by PVA is an effective means of achieving improvements simply by having managers more involved in the day to day activities of their direct reports. Overall, the implementation of the PVA process in our organization has increased communication at all levels and has produced…

Telecommunications - Field Operations

Kelvin A. Shepherd, President Consumer Markets Division - MTS Allstream

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"PVA provided a professional and capable group of people to work with us. Their training program was effective and comprehensive and while on site they provided excellent coaching to the Directors, Front Line Managers and especially to the Program Coordinators tasked with sustaining the program following its introduction. PVA provided a sound and proven methodology and a tool kit to enable our organization to increase efficiency and reduce costs. They helped us to develop measures based on our unique situation and to implement the necessary tracking and reporting devices. The principle of “active supervision” promoted by PVA is an effective means of achieving improvements simply by having managers more involved in the day to day activities of their direct reports. Overall, the implementation of the PVA process in our organization has increased communication at all levels and has produced positive results for our customers and the business."

 

Telecommunications - Field Operations

Kelvin A. Shepherd, President Consumer Markets Division - MTS Allstream

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“With the assistance and guidance of the PVA professionals, we were able to transition the managerial environment from one which avoided dealing with the root cause of issues and did not focus on the day to day direct management of staff effectiveness into a highly engaged environment, involving a direct link between employee effort and the desired key performance indicators for the group.  After 3 intense, focused months we were able to demonstrate a true productivity improvement of 25%.  The development of the Management Operating System leveraging active supervision has enabled employees to focus on the direct impact they have in delivering the overall key results for the area and has turned around a complex and costly area of our business.”

 

Telecommunications - Retail Activations

Rick McMillin, Vice President Retail Sales - MTS Allsrtream Inc.

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“With the assistance and guidance of the PVA professionals, we were able to transition the managerial environment from one which avoided dealing with the root cause of issues and did not focus on the day to day direct management of staff effectiveness into a highly engaged environment, involving a direct link between employee effort and the desired key performance indicators for the group.  After 3 intense, focused months we were able to demonstrate a true productivity improvement of 25%.  The development of the Management Operating System leveraging active supervision has enabled employees to focus on the direct impact they have in delivering the overall key results for the area and has turned around a complex and costly area of our business.”

 

Telecommunications - Retail Activations

Rick McMillin, Vice President Retail Sales - MTS Allsrtream Inc.

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