Client Testimonials

"From the no-charge analysis through to training and implementation, PVA brings insight, commitment and a proven methodology to all that it does. While it is an intense and demanding exercise requiring extensive involvement by company management and employees, it is also an enriching and fulfilling experience to work with such dedicated, experienced and intelligent people.  Although firm, PVA’s strategic approach is also inclusive and lessens resistance to outsiders and to change by involving employees at all levels and at key project intervals. Even for companies that know the kinds of changes needed and maybe even know how to get there, PVA delivers structure and firm timelines and drives the entire organization forward. Existing work methods are evaluated, quantified and re-organized and lead quickly to efficiency gains beyond simple headcount reductions. The emphasis on front-line, active…

Food Services

Bob Copeland, Vice President Operations - Lantic

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"From the no-charge analysis through to training and implementation, PVA brings insight, commitment and a proven methodology to all that it does. While it is an intense and demanding exercise requiring extensive involvement by company management and employees, it is also an enriching and fulfilling experience to work with such dedicated, experienced and intelligent people.  Although firm, PVA’s strategic approach is also inclusive and lessens resistance to outsiders and to change by involving employees at all levels and at key project intervals. Even for companies that know the kinds of changes needed and maybe even know how to get there, PVA delivers structure and firm timelines and drives the entire organization forward. Existing work methods are evaluated, quantified and re-organized and lead quickly to efficiency gains beyond simple headcount reductions. The emphasis on front-line, active supervision is critical to embedding and maintaining change and provides supervisors and employees alike with clear performance targets and a comprehensive system to follow. A key strength of the PVA approach is its emphasis on sustainability through the training of in-house coordinators and auditors, a 12 week sustainment phase plus follow-up external audits extending well beyond project completion.  The evaluation matrix developed by PVA and adapted to client needs tracks efficiency gains and real savings during and after the project. PVA solicits senior management involvement and although demanding, it too is a critical success factor. Lastly, PVA’s management operating system is an ongoing legacy that ensures sustainability of hard-earned process improvements, savings and cultural change. I would not hesitate to recommend PVA to other organizations in need of informed guidance and expertise in the attainment of sustainable efficiency gains and operational improvement."

Food Services

Bob Copeland, Vice President Operations - Lantic

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Faced with strong market pressure on margins and continuously increasing operational costs, Lantic needed to find a way to substantially reduce its cost.

WHY PVA:

Contrary to most known consulting firms offering services likely to deliver cost savings, PVA's approach offers an intervention encompassing the following components:

  • Presence - Far from being a blitz type approach, PVA is present for several months within the organization. This certainly guarantees depth and much thorough understanding of the organization.
  • Transparency - From the beginning to the end, the entire organization is made aware of what is going on.
  • Participation and respect of the organizational structure/authorities in place - Through a participative approach, PVA is present for several months, guiding the organization towards an improved and more efficient mode of operation. Management remains in …

Food Services

Jacques Dussault , Vice President Human Resources - Lantic

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Faced with strong market pressure on margins and continuously increasing operational costs, Lantic needed to find a way to substantially reduce its cost.

WHY PVA:

Contrary to most known consulting firms offering services likely to deliver cost savings, PVA's approach offers an intervention encompassing the following components:

  • Presence - Far from being a blitz type approach, PVA is present for several months within the organization. This certainly guarantees depth and much thorough understanding of the organization.
  • Transparency - From the beginning to the end, the entire organization is made aware of what is going on.
  • Participation and respect of the organizational structure/authorities in place - Through a participative approach, PVA is present for several months, guiding the organization towards an improved and more efficient mode of operation. Management remains in charge of the project. Participation takes place through different committees or initiatives (including unionized employees).
  • Thorough analysis; solid deliveries; sustainability through Management development - PVA's approach is grounded on a thorough understanding of the entire operating management system with the objective of enhancing this system and making sure that it delivers the maximum efficiency. Given the emphasis put on coaching and development of Management, with a special and important focus on the first level of supervision and the concept of "accountability", this in itself will deliver substantial savings, efficiencies, responsiveness and opportunities with the highest potential of sustainability.
  • Other productivity improvements - In addition to the cultural change triggered by the installation of a thorough Operating System at all level within the organization, significant productivity improvements will be accomplished through observations or other initiatives and committees' activities working, with a participative mode, at improving specific tasks or processes.
  • Sustainability through reporting and audits - PVA's approach adheres to the importance of sustainability. For as much as 18 months after the end of the in-house project, PVA remians connected with the organization through diffrent measurement tools, reporting and audits by trained internal auditor.

ASSESSMENT:

  • At time of writing, Lantic was completing the installation phase of the project, called "Project Renaissance".
  • Fully satisfied with the accomplishments so far:
    • Expected savings appear on target and would likely be exceeded.
    • Important and highly positive change of culture within the organization specially with the process (from forecasting to executing and reporting).
    • Development of Management with a strong focus on roles and responsibilities for the first line supervision, with 'accountability' becoming the key to success and efficiency.
    • We are confident that sustainability will be achieved thanks to the depth of the coaching provided for several months to Management and to on-going audits.

HIGHLIGHTS / OTHER COMMENTS:

  • At the very onset, an analysis is made that provides information to the Executive group regarding the potential of in intervention by PVA.
  • Highly competent, knowledgeable and competent resources who immediately gained respect.
  • PVA process is a fantastically well-tuned process that again, has proven itself and will deliver more than just savings. You can expect a new culture to develop, a behavior change, all this based on accountability, results, responsiveness and continuous improvement. A real turn-around for our organization.
  • It is important that the Senior Executive group be closely and continuously involved (and monitoring) in the process. This should not be a PVA project but a Company project driven fromthe top.
  • The Human Resources aspect is an important component of the project. While Operations is probably primarily the key driver within the executive Group, Human resources has to work closely with the VP Operations."

 

 

Food Services

Jacques Dussault , Vice President Human Resources - Lantic

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