Client Testimonials

"PVA pushed us to think outside the box to define the processes involved in Policy, planning and strategic development.  We now have KPI’s for all our work teams.  The KPI’s are reviewed weekly and corrective actions are taken to address the variances. "

Public Sector - Transportation and Infrastructure

Sadie Perron, Assistant Deputy Minister

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"PVA pushed us to think outside the box to define the processes involved in Policy, planning and strategic development.  We now have KPI’s for all our work teams.  The KPI’s are reviewed weekly and corrective actions are taken to address the variances. "

Public Sector - Transportation and Infrastructure

Sadie Perron, Assistant Deputy Minister

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"PVA encouraged us to question our processes, along with our individual and departmental roles in delivering projects and services to other Government Departments.

The experience has left us a more focused group and allowed us to reduce or eliminate processes which don’t contribute to the “End product” a Quality cost effective building or   affordable facilities services which meet  our client’s needs.

Staff welcomed the ability to bring forward their own ideas and have the assistance and support of PVA when these ideas were presented to senior Management. "

Public Sector - Transportation and Infrastructure

Bob Martin, Assistant Deputy Minister

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"PVA encouraged us to question our processes, along with our individual and departmental roles in delivering projects and services to other Government Departments.

The experience has left us a more focused group and allowed us to reduce or eliminate processes which don’t contribute to the “End product” a Quality cost effective building or   affordable facilities services which meet  our client’s needs.

Staff welcomed the ability to bring forward their own ideas and have the assistance and support of PVA when these ideas were presented to senior Management. "

Public Sector - Transportation and Infrastructure

Bob Martin, Assistant Deputy Minister

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"PVA was able to corral the various levels of our organization around a common overall objective of savings, through increased efficiency.  Facilitating regular, structured and frequent dialogue, across all levels of the organization, instilled the goal and focused the organization on actual performance as it relates to specifically defined KPIs.  Although still early in our improvement process, the greatest benefit at this point has been the enriched communication throughout the chain of command toward a common interest. "

Public Sector - Transportation and Infrastructure

Alan Kerr, District Transportation Engineer - Saint John

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"PVA was able to corral the various levels of our organization around a common overall objective of savings, through increased efficiency.  Facilitating regular, structured and frequent dialogue, across all levels of the organization, instilled the goal and focused the organization on actual performance as it relates to specifically defined KPIs.  Although still early in our improvement process, the greatest benefit at this point has been the enriched communication throughout the chain of command toward a common interest. "

Public Sector - Transportation and Infrastructure

Alan Kerr, District Transportation Engineer - Saint John

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"Implementing the PVA methodology in our field operations has resulted in a number of improvements.  A new look at the way we schedule our work and report on activities through Management Operating System reports has helped reduce costs and still maintain service levels.  

Enhancements to operational communications and an increase in active supervision have made a difference in our productivity and accountability at all management levels. Issues are identified and addressed in shorter timeframes.

I am extremely pleased with the success on this project and expect it will continue to grow. "

Public Sector - Transportation and Infrastructure

David Cogswell, Executive Director Operations (District / Summer Maintenance)

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"Implementing the PVA methodology in our field operations has resulted in a number of improvements.  A new look at the way we schedule our work and report on activities through Management Operating System reports has helped reduce costs and still maintain service levels.  

Enhancements to operational communications and an increase in active supervision have made a difference in our productivity and accountability at all management levels. Issues are identified and addressed in shorter timeframes.

I am extremely pleased with the success on this project and expect it will continue to grow. "

Public Sector - Transportation and Infrastructure

David Cogswell, Executive Director Operations (District / Summer Maintenance)

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"I was very satisfied with the outcomes that PVA achieved by working with employees of DTI.  PVA played an integral role in transforming DTI to a performance based organization.

The skills I obtained, through working with PVA and their methodology, will benefit me over the remainder of my working career".

Public Sector - Transportation and Infrastructure

Mark Gaudet, Assistant Deputy Minister

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"I was very satisfied with the outcomes that PVA achieved by working with employees of DTI.  PVA played an integral role in transforming DTI to a performance based organization.

The skills I obtained, through working with PVA and their methodology, will benefit me over the remainder of my working career".

Public Sector - Transportation and Infrastructure

Mark Gaudet, Assistant Deputy Minister

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"Overall experience with PVA was very good. PVA consultants worked very closely with staff and management to develop a management operating system that provided tools for improved planning, scheduling, work flow management and monitoring of results. The benchmarking tools also enable management to assess the proper staffing levels to meet the demand.   The tools and processes established through PVA will enable VMA to continue to improve on the MOS and review benchmarks annually".

Public Sector - Transportation and Infrastructure

Kevin Richard, Director of Vehicle Management Agency

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"Overall experience with PVA was very good. PVA consultants worked very closely with staff and management to develop a management operating system that provided tools for improved planning, scheduling, work flow management and monitoring of results. The benchmarking tools also enable management to assess the proper staffing levels to meet the demand.   The tools and processes established through PVA will enable VMA to continue to improve on the MOS and review benchmarks annually".

Public Sector - Transportation and Infrastructure

Kevin Richard, Director of Vehicle Management Agency

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