Our Client is a utility company headquartered in Alberta with more than 100 years of experience delivering electricity throughout the province. Our Client is involved in all areas of the electricity value-chain. Through subsidiaries, they make, move, and market electricity. Their priority is doing so safely and reliably as one of the largest electricity providers in Alberta. Their more than 1800 employees help bring electricity, natural gas and renewable energy to more than 900,000 metered sites across Alberta.
PVA partnered with this Client in Planning & Scheduling and Field Services to implement enhanced processes, management operating systems, and management behaviours. These were designed to achieve specific objectives.
Priority focus areas were identified through an initial PVA Assessment in the Planning & Scheduling and Field Services areas.
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Some significant results obtained by our Client included:
For Phase 1 and Phase 2
The whole PVA experience has been very positive; PVA worked well with our people during a time of organizational changes, headcount reductions, etc. and ensured that our employees were focused, consistent, and complying to our enhanced behaviours, processes and Management Operating Systems, through the field coaching and follow-up.
The PVA process got at our technical issues while ensuring that our culture is evolving and that the behaviours of the Coordinators & Managers is fitting the needs of the corporation. PVA is focused & results oriented. They have helped us manage through significant reduction in headcount while continuing to enhance our efficiency & productivity levels.
PVA worked well with our people during a time of constant change; we have achieved performance improvements and our crews are getting more work done with fewer people than before; I speak highly of PVA at conferences etc. and just referenced the work that PVA has done with us at our last Utility Sector Conference in San Francisco.
The PVA project has been a positive experience overall. PVA worked well with our people. They are committed to getting the results, and they have hard to put in place operational metrics in spite of data availability challenges.