Our client is an organization that provides 95% of the generation, transmission and distribution of electricity in one of the Canadian provinces. They serve 490,000 residential, commercial and industrial customers, and employ 2,000 employees and professionals. This client manages $4 billion worth of generation, transmission and distribution assets. The organization has recently undergone privatization, and it now needs to enhance the various departments, processes, and management operating systems to move from a not-for-profit to a market-based organization.
Need for Improvements
Utilities Supervisory Activities
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Some significant results obtained by our client included:
Utilities - System Maintenance
PVA came into my department for an 8 month period and focused right away on Planning, Processes and Productivity. The initial thought was that the culture of my department would cause significant challenges in implementing the PVA process, but other than a few minor bumps, it has been smooth sailing for the majority of the implementation. I am pleased to say that we have now successfully implemented a weekly work plan, bi-weekly KPI’s, an opportunity-based Steering Committee, held multiple Supervisor coaching sessions, and significantly reduced overtime. Overall the process has been very well received, the PVA staff have been great to work alongside, and I look forward to the next steps in my department’s ongoing Continuous Improvement process.