Our Client is one of the largest departments in a Governmental portfolio where they are charged with the maintenance of government facilities infrastructure and the province’s highway network while facing a declining budget for road and infrastructure maintenance.
This department’s main functions include transportation, infrastructure, central office, vehicle management and procurement.
Some significant results obtained by our Client included:
Transportation results achieved included:
In Infrastructure and Central Office:
In Vehicle Management:
Public Sector Transportation and Infrastructure Supervisory Activities
Public Sector Savings by Type
PVA encouraged us to question our processes, along with our individual and departmental roles in delivering projects and services to other Government Departments. The experience has left us a more focused group and allowed us to reduce or eliminate processes which don’t contribute to the “End product” a Quality cost effective building or affordable facilities services which meet our client’s needs. Staff welcomed the ability to bring forward their own ideas and have the assistance and support of PVA when these ideas were presented to senior Management.
Implementing the PVA methodology in our field operations has resulted in a number of improvements. A new look at the way we schedule our work and report on activities through Management Operating System reports has helped reduce costs and still maintain service levels. Enhancements to operational communications and an increase in active supervision have made a difference in our productivity and accountability at all management levels. Issues are identified and addressed in shorter timeframes. I am extremely pleased with the success on this project and expect it will continue to grow.
Overall experience with PVA was very good. PVA consultants worked very closely with staff and management to develop a management operating system that provided tools for improved planning, scheduling, work flow management and monitoring of results. The benchmarking tools also enable management to assess the proper staffing levels to meet the demand. The tools and processes established through PVA will enable VMA to continue to improve on the MOS and review benchmarks annually
PVA's team partnered closely with our plant and adapted quickly to our individual facility's opportunities, while maintaining overall uniformity across installations at our other facilities. The PVA team worked "hands-on" with our staff throughout the Management Operating System development process. The installation and development of formalized Master Scheduling and Opportunity Identification processes has positioned our facility for sustainable continuous improvement going forward.