Our Client is a contract manufacturer and a personal care product packaging solution provider with product categories that include antiperspirant deodorants, skin care, sun care, facial care, lip care, oral care, hair care, hair color, aromatherapy, and bath products.
Their customers benefit from their purchasing leverage, and marketing and logistical experience. They employ over 550 employees all working at the same location.
In response to the findings from our Assessment, PVA’s team installed customized Management Operating Systems (MOS) that could quickly and efficiently be used to better plan and follow-up on the work being completed. We also validated and developed standards for all products being run on the production lines.
Part of our MOS included clearly defining the roles and responsibilities for Supervisors and Managers and implementing a proactive problem resolution mechanism. The final piece was providing training and on-the-floor performance coaching to the Supervisors.
Some significant results obtained by our Client included:
Increased levels of proactive supervisory behaviors from 0% to 40% by focusing on regular tours and communication with line crews by the Supervisors.
Over the course of 20 weeks, actual packaging performance improved by 20%.