Our Client is one of the leading credit union and credit card issuers in Canada, providing administrative services to banks and credit card systems. This Client required increased focus on performance standards and value-added work activities in their operations to increase organizational effectiveness. Services are delivered to cardholders through their network of 375 credit unions and financial institutions. The company is headquartered in Western Canada, with financial service representatives working from local call centers supported by regional sales team members covering Vancouver, Calgary and Toronto.
Some significant results obtained by our Client included:
Finance Portfolio Management - Credits and Collections Hours
Finance Cardholder Contact Centers Hours
Finance Merchant Contact Center Hours