Our client is an electricity transmission and distribution utility serving one of the largest provinces in Canada. It services local distribution companies and other large industrial customers connected directly to their transmission network. Its assets are comprised of transmission stations, high voltage lines, low voltage transmission lines, and distribution and regulating stations.
In order to become best-in-class, the client launched a corporate strategy focusing on 6 core pillars:
To ensure they were able to realize their corporate strategy, PVA was engaged to help them implement a Continuous Improvement Model (CIM) in their Station Services Maintenance department. The Continuous Improvement Model will help the client eliminate frustrations, improve operational efficiencies and implement a culture of continuous improvement.
Prior to defining the structure of the Continuous Improvement Model, an assessment was conducted to identify the needs and areas of improvement. PVA identified key areas of improvement regarding their Management Operating System and Behaviours which resulted in 34% observed non-value-added time during the execution of work.
These opportunities led to an observed non-value added time of 34% during the execution of work in the field.
To ensure proper understanding of the opportunities and buy-in, all of the above opportunities were observed by the client’s leadership. In conjunction with their input, an enhanced Management Operating System was developed and installed. To ensure increased efficiency of the new structure, client leadership received extensive one-on-one coaching from PVA field consultants to ensure proper compliance, understanding and ownership.
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The implementation of the enhanced Management Operating System and leadership coaching resulted in tangible improvements in the client’s organization that have been highly effective and sustainable.
Here are highlights of the benefits achieved by this client:
6% improvement over base
For Station Services
To ensure sustainability of the Continuous Improvement Model and perpetuation of the behaviours and results, a client Coordinator was trained and certified by PVA during the duration of the project. Moreover, a set of audits post the project have been scheduled and conducted by PVA.
Given the success of the Continuous Improvement Model, we are currently in discussion with the client to expand the scope of the implementation to other areas of the business: construction, distribution lines, engineering, and we just started a project in transmission lines.