Utilities
An experienced team of our Management Consultants could provide your organization with the management training and coaching required to deliver any number of the below performance improvements.
Fuel Service
Electric Power Generation Plants
Areas in which PVA has worked:
- Planning and Scheduling
- Operations
- Maintenance
- Outside Contractors
- Administration
Performance Improvements:
- 30% in shutdown budgets
- 31% in material costs
- 43% in absenteeism levels
- 104% in PM attainment
- 57% in Temporary Services costs
- 45% in overtime costs
- 300% in first line active supervision levels
Gas
Areas in which PVA has worked:
- Planning and Scheduling
- Technical Services
- Distribution
- Customer Service
- Meter Shop
- Customer Service Planning
- Satellite Locations
Performance Improvements:
- 30% in labor productivity
- 300% in first line active supervision levels
- Increased Customer Service Revenues
- Increased Contract Work brought in-house
- Cross training of employees
- Elimination of union complaints
- Elimination of annual Inspector costs
Administration
Areas in which PVA has worked:
- Planning and Scheduling
- Call Center
- Credit and Collections
- Billing
- Receivables and Bad Debt
Performance Improvements:
- 28% in labor cost per call
- 12% to 14% in labor costs per standard hour
- 300% in first line active supervision levels
- 20% in Bad Debt as a % of total receivables (greater than 60 days)
- Increased Customer Service levels
- Improved average call answering time and speed
Fuel Service
Areas in which PVA has worked:
- Planning and Scheduling
- Construction Operations
- Mains and Services
- Replacement Mains and Services
- Special Projects
- Construction Maintenance
- Customer Service
- Contractors
Performance Improvements:
- 33% in Contractor performance
- 113% in Contractor savings targets
- 300% in first line active supervision levels
- 25% in Crew and personnel performance
Case Study 1: Delivering Savings to the Bottom Line
Case Study 2: Flexibility Lead to Big Results