Sales and Telemarketing

An experienced team of our Management Consultants could provide your organization with the management training and coaching required to deliver any number of the below performance improvements.

Areas in which PVA has worked: » Click here for Case Study

Planning and Scheduling
Order Entry
Help Desk
Customer Service
Sales
Call Centers
Finance
Accounting
Administration
Warehousing
Shipping
Receiving
Inventory Control
Procurement and Purchasing
Telemarketing
Consumer Product Stores
Distribution
Training
Finance and Bad Debt Provisioning
Collections

Performance Improvements:

30% in quote volumes
49% in quotes completed per Representative
35% in estimated $ quote
20% in sales revenues
30% in average sales dollar per Representative
25% in sales ‘hit’ ratios and ‘revenue per conversion’
50% in ‘upselling’ activities
50% in active selling time by Telemarketers
40% in visits per telemarketing call ratio
15% in outside Sales travel time
30% in staffing costs and productivities
40% in the ‘gap’ between the Account Payables and Account Receivables cycle
10% in Inventory carrying costs
35% in advertising and promotions cycle times
75% in customer service levels and indicators
50% in collection activity timeliness and effectiveness
15% in obsolete inventories
30% in warehousing and distribution costs
30% in staff turnover levels
40% in dropped calls in the CallCenter
10% in Bad Debt levels