Finance, Banking and Insurance
An experienced team of our Management Consultants could provide your organization with the management training and coaching required to deliver any number of the below performance improvements.
Areas in which PVA has worked: » Click here for Case Study
Areas in which PVA has worked: » Click here for Case Study
- Planning and Scheduling
- Call Centers
- Claims
- Tellers
- Accounts Payable and Accounts Receivable
- SG&A
- Organization Structure
- Underwriting
- Collections
- Delinquent Accounts
Performance Improvements:
- 95% attainment to CSR call handling performance
- 30% in A/P and A/R cycle times
- 200% in active management levels
- 25% in labor productivity
- 10% in SG&A costs
- 50% in overtime costs
- 40% in collection cycle time and costs
- 10% in bad debt loss and provisions
Case Study: Focusing on Performance Standards and Value-added Work Activities